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TWIC

General Frequently Asked Questions
General FAQs about TWIC

BY : TSA
TSA



Wednesday, December 12, 2007

How was TWIC created?

Congress, through the Maritime Transportation Security Act, or MTSA, directed the federal government to issue a biometric transportation security credential to any individual with unescorted access to secure areas of facilities and vessels and all mariners holding Coast Guard issued credentials or qualification documents. Controlling access to secure areas is a critical component of the Department of Homeland Security's (DHS) efforts to enhance port security.

What is TWIC?

TWIC is a common identification credential for all personnel requiring unescorted access to secure areas of MTSA-regulated facilities and vessels, and all mariners holding Coast Guard-issued credentials. TSA will issue workers a tamper-resistant "Smart Card" containing the worker's biometric (fingerprint template) to allow for a positive link between the card itself and the individual.

?How will the TWIC be used?

During the initial rollout of TWIC, workers will present their cards to authorized personnel, who will compare the holder to his or her photo, inspect security features on the TWIC and evaluate the card for signs of tampering. The Coast Guard will verify TWICs when conducting vessel and facility inspections and during spot checks using hand-held scanners, ensuring credentials are valid. A second rulemaking will propose enhanced access control requirements, including the use of electronic readers by certain vessel and facility owners and operators.

Will TWICs be used for access control?

Yes. Upon the effective compliance date for their Captain of the Port (COTP) Sector, owners and operators will be required to visually inspect the TWIC for each worker granted unescorted access to secure areas of a facility or vessel. Also, some owners and operators may choose to integrate TWIC cards into their existing access control systems, although owners and operators are not required to purchase, install, or maintain card readers until technologic and logistic improvements are complete and are included in a second rulemaking. The Coast Guard will conduct checks using handheld readers to confirm the identity of TWIC holders during regular inspections and unannounced spot checks. A second regulation will propose card reader requirements that utilize all of the unique technologies employed in the TWIC.

Where can I read the TWIC rule?

The TWIC final rule is available on TSA's website here and more information on port security is available at the U.S. Coast Guard's Homeport site here. It can also be accessed at the DOT Docket Management system here, by searching on docket number 24196 and document number 857.

Was the public involved in the rulemaking?

Yes. In addition to direct involvement from the National Maritime Security Advisory Committee, TSA and the U.S. Coast Guard held four public meetings around the nation and received more than 1,900 comments from workers, port owners and operators, small businesses and others who would be affected by the new program. All comments were carefully considered and significant changes to the NPRM were made in the development of the final rule.

What is the enrollment schedule?

TWIC enrollment began October 16, at the Port of Wilmington and will be phased in, at both small and large ports to ensure the smooth implementation of the program, over the course of 2007 and 2008. Click here to view the Quarterly Deployment Plan.

What are the addresses for the enrollment centers?

The enrollment center addresses, for those locations that have been announced through the Federal Register Notice process, are below:

October 16, 2007

— Wilmington, DE:

1 Hausel Road
Wilmington, DE 19801-5852

November 1, 2007

— Corpus Christi, TX:

7433 Leopard Street
Corpus Christi, TX 78409

November 7, 2007

— Baton Rouge, LA:

Safety Council for Louisiana Capital Area
8180 Siegen Lane
Baton Rouge, LA 70810-1914
— Honolulu, HI:

1347 Kapiolani Blvd.
Suite 204
Honolulu, HI 96814-4512
— Tacoma, WA:

5009 Pac Hwy E
Suite 17
Fife Business Park
Tacoma, WA 98424-3432

November 8, 2007

— Beaumont, TX:

Ford Convention Center
Tyler Room
5155 IH-10 South
Beaumont, TX 77705-4213
—Oakland, CA:

Oakland Maritime Support Services (OMSS)
11 Burma Road
Oakland, CA 94607-1010

November 14, 2007

— Houston, TX:

West Gulf Maritime Association
1717 Turning Basin
Houston, TX 77029-3003
—Providence, RI:

17 Virginia Ave
Suite 105
Providence, R.I. 02905-5443

November 15, 2007

— Chicago/Calumet, IL:

8741 South Greenwood
Dixon Building
Chicago, IL 60619-7061
— Port Arthur, TX:

3800 Highway 365
Suite 123
Port Arthur, TX 77642-7566
— Savannah, GA:

5214 Augusta Rd
Garden City, GA 31408-1606

November 21, 2007

— Dundalk/Baltimore, MD

2200 Broening Hwy
Suite 220
Baltimore, MD 21224-6623
— Lake Charles, LA

700 W. McNeese Street
Lake Charles, LA 70605-5532
— Minneapolis, MN

34 13th Avenue, NE
Minneapolis, MN 55413-1002
— St. Paul, MN

2161 University Avenue
St. Paul, MN 55114-1300

November 28, 2007

— Charleston, SC

4600 Goer Drive, Ste 112
North Charleston, SC 29406-6500

November 29, 2007

— Cleveland, OH

3100 E45th Street
Suite 226
Cleveland, OH 44127-1091
— Detroit, MI

c/o Delray mechanical
667 S. Post Street
Detroit, MI 48209-3053
— Port Fourchon, LA

c/o Port Fourchon Harbor Police
108 A.O. Rappelet Road
Port Fourchon, LA 70357-0000

November 30, 2007

— Boston, MA

28 Damrell St.
Suite 104
Boston, MA 02127-2775

December 5, 2007

— Brownsville, TX

1000 Foust Road
Brownsville, TX 78521
— Mobile, AL

250 North Water Street
Mobile, AL 36602-4000

December 7, 2007

— Indiana Harbor, IN

200 Russell Street
Suite 110
Hammond, IN 46320-1825

December 12, 2007

— Brunswick, GA

Georgia Power
Plant McManus
1 Crispen Island Drive
Brunswick, GA 31523
— Long Beach, CA

301 E. Ocean Boulevard
Suite 500
Long Beach, CA 90802
— Milwaukee, WI

Chase Commerce Center
3073 South Chase Avenue
Suite 620 Building 28 Floor 1
Milwaukee, WI 53207-2668

December 13, 2007

— Albany, NY

102 Smith Boulevard
Albany, NY 12202-1067
— Philadelphia, PA

Philadelphia Regional Port
3460 North Delaware Ave.
Philadelphia, PA 19134-6311
— Seattle, WA

Fraternal Order of Eagles (FOE)
AERIE # 1
6205 Corson Avenue South
Seattle, WA 98108

December 14, 2007

— Tulsa, OK

5350 Cimarron Road
Catoosa, OK 74015-3027

December 20, 2007

— NY/NJ – Staten Island, NY

Howland Hook Marine Terminal
241 Western Avenue
Staten Island, NY 10303-1103
— Joliet, IL

c/o Three Rivers Safety Council
1615 W. Jefferson Street
Suite TWIC
Joliet, IL 60435-6724
— Peoria, IL

111 W. Washington Street
Suite 346
East Peoria, IL 61611-2532

December 27, 2007

— NY/NJ – New York, NY

Whitehall Ferry Terminal
4 South Street
Room 210
New York, NY 10004-1940
— Wilmington, NC

Suite 102
5704 Oleander Drive
Wilmington, NC 28403-4761
— Memphis, TN

3865 Viscount Avenue
Suite 2
Memphis, TN 38118-6000

December 28, 2007

— Jacksonville, FL

955 Tallyrand Avenue
Jacksonville, FL 32206-6049
— Duluth-Superior, MN

1310 Port Terminal Road
Duluth, MN 55802
— New Orleans, LA

170 James Drive East
Suite 104
St. Rose, LA 70087-4005
— Buffalo, NY

2680 Grand Island Boulevard
Suite 1
Grand Island, NY 14072

January 4, 2008

— NY/NJ – South Hackensack, NJ

Northern New Jersey / Bergen County
89 Leuning Street
Suite G
South Hackensack, NJ 07606-1345

What are the compliance dates for the TWIC program?

Owners and operators of vessels and all U.S. credentialed mariners will be required to comply with the provisions of the final TWIC rule by September 25, 2008. Compliance for facilities will be phased in by Captain of the Port zone (COTP), and the compliance date for each zone will be published via notice in the Federal Register 90 days prior to the compliance date.

Who can I contact to get more information on TWIC?

TSA is responsible for conducting background checks, reviewing waivers and appeals , card issuance, revocation and renewal. The Coast Guard is responsible for enforcing the TWIC program as an access control measure and incorporating compliance into existing inspection policies. Both agencies are participating in stakeholder outreach activities. Since TSA and the USCG perform different roles, each agency established a Help Desk to address questions and concerns.

TSA's TWIC Program Help Desk can be reached at 1-866-DHS-TWIC (1-866-347-8942). The help desk will be available Monday through Friday from 8:00 a.m. until 12:00 a.m. EST.

USCG's TWIC Help Desk can be reached at 1-877-MTSA-AID. You may also correspond by email at uscg-twic-helpdesk@uscg.mil. For specific questions regarding implementation for 105 or 106 facilities, owners/operators/FSOs/CSOs are encouraged to seek guidance directly from the local Captain of the Port.

What measures are in place to protect small businesses, such as small passenger vessels?

TSA and the Coast Guard worked with the Small Business Administration to minimize adverse financial and operational impacts on small businesses wherever possible. The rule includes provisions that allow MTSA-regulated passenger vessels (excluding cruise ships) to establish employee access areas for crewmembers that do not require unescorted access to secure areas such as the pilot house and engine room. Employee access areas are areas that support the passenger areas, and crewmembers who are typically in these areas are waiters, entertainers, and galley staff. This provision reduces the impact on employees who rarely need to use spaces beyond those designated for support of passengers, while maintaining the integrity of a vessel's secure areas.

Other measures include the production and distribution of a Small Entity Guide for Owners and Operators available here and a Small Entity Guide for Applicants available here; as well as temporary access provisions for newly hired employees, an informational web site and a live help desk to assist small businesses with compliance through successful implementation of the program.

What are secure areas, passenger access areas, employee access areas, and public access areas

Secure areas are required to meet specific security measures for access control in accordance with a Coast Guard approved security plan. Once the new credentialing program is in place, an individual will be required to have a TWIC in order to gain unescorted access to these sections of the facility or vessel.

A ferry, passenger vessel, or cruise ship may designate areas within the vessel as passenger access areas. These are areas that passengers frequent and does not require a TWIC for unescorted access. If passenger access areas are designated, the owner or operator must maintain a visual representation onboard the vessel with the approved Vessel Security Plan (VSP) detailing where these areas are located as required by 33 CFR 104.120(c). Examples of areas that may be considered as passenger access areas include; dining rooms, seating areas, parking decks, public restrooms, and bars.

A ferry or passenger vessel, excluding cruise ships, may designate areas within the vessel as employee access areas. An employee access area is a defined space with access controls that is open only to employees . It is not a secure area and does not require a TWIC for unescorted access. Employee access areas may not include any areas defined as restricted areas in the vessel security plan . If employee access areas are designated, the owner or operator must maintain a visual representation onboard the vessel with the approved VSP detailing where these areas are located as required by 33 CFR 104.120(c). Examples of areas that may be considered as employee access areas include; galleys, storage areas, dressing rooms, and food service areas.

A public access area is a defined space within a facility that is open to all persons and provides pedestrian access through the facility from public thoroughfares to the vessel. Any facility serving ferries or passenger vessels certificated to carry more than 150 passengers, other than cruise ships, may designate an area with in the facility as a public access area. Public access areas were previously outlined in 33 CFR 105.106. Therefore, approved facility security plans have already incorporated this definition upon implementation of MTSA.

How do I know my personal information is safeguarded?

Privacy and the security of your personal information are critical to the TWIC program. Information collected at the enrollment center or during the pre-enrollment process, including the signed privacy consent form and identity documents, is scanned into the TWIC system for storage. Information is encrypted and stored at a secure government facility using methods that protect the information from unauthorized retrieval or use.

What technologies are being used on the TWIC?

The TWIC will be a Smart Card (i.e., a card with a small integrated circuit chip embedded in the card) and will contain the following technologies:

  • Dual Interface Integrated Circuit Chips (ICC) – a small computer chip that can be read by either inserting the card in a slot in a "contact" card reader; or, holding the card within 10 centimeters of a "contactless" card reader
  • Magnetic Stripe – commonly found on the back of credit cards; read by "swiping" the card through a magnetic stripe card reader
  • Linear Bar Code – commonly used to quickly identify items by scanning the codes with an optical reader—i.e. scanning grocery items at a checkout counter

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